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Department Organization Chart:

★★★★★ Chief Purser/ Front Desk Manager / Guest Services Manager

★★★★  First Purser/ Assistant Guest Services Manager

★★★ Second Purser

★★ Assistant Purser

★ Junior Assistant Purser / Guest Service Associate /Front Desk Receptionist 

Guest Services Department Image Ad.


Size:10~20 persons

Brief Introduction:

Introduction from the cruise line give you the authentic and vivid image. Below is quoted from RCCL

  • We create "WOW" experiences by delighting our guests with personalized service. The Guest Services Desk is the heart of the ship and the customer experience. Our team of talented and passionate Guest Service Officers has what it takes to anticipate our guests' needs and exceed their expectations. At the core of our service philosophy are our Gold Anchor Standards.

    If you enjoy a diverse, fast-paced environment where you'll have an opportunity to create loyalty through the service you deliver, we'd like you to become a member of our team. We're known for innovation - our ships are amazing, but it's our crew members that give us our competitive advantage.

Below is quoted from Celebrity Cruise Line 

  • Anticipating the needs of our guests is our greatest focus. At Celebrity Cruises, Guest Services is responsible for providing consistent personalized service to our guests and assisting to achieve the best possible resolution of matters, in collaboration with all of the operational areas onboard. Our Ladies and Gentlemen possess a passionate and energetic demeanor while demonstrating outstanding service recovery skills.

    As an industry leader in service and innovation, we provide employees with the opportunity to grow and excel in a variety of careers. If you have a passion to lead by example, the ability to foster key relationships, and if you enjoy delivering memorable experiences for our guests, we invite you to explore the many benefits of employment with Celebrity Cruises, as part of our Guest Services team.